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  • FAQs - LAMS system failure

    Topics:
    • Legal aid, 
    • Digitisation of legal aid

    Frequently asked questions relating to the plans in place for practitioners using the LAMS system.

    Will you make any allowance for missed deadlines caused by unfamiliarity with the new system or a system failure?

    Yes.

    A circular will be issued to the profession providing full details.

    What happens if your system fails and I cannot submit applications/requests via the online portal or make payment requests?

    If the system fails to launch successfully, the Agency will roll back to the existing system and issue instructions to solicitors.

    What is your contingency for a system outage?

    The system has been designed to be fully resilient. The infrastructure has been built to ensure there is no single point of failure.

    The system resides across a primary and a secondary data centre to ensure that in the event of failure in one data centre (or indeed the complete loss of one of the data centres) the system will still be able to operate from the other data centre. The supplier’s Business Continuity plans and failover are regularly tested as part of the contractual arrangements.

    Additionally, LSA has its own Business Continuity plans which would be enacted in the unlikely event of a service disruption through system issues or loss of a building.

    My client has a legal aid certificate for proceedings which have been transferred to a different court tier. Do I need to submit a new application?

    As is the current process, where legal aid is sought for a different court to that originally applied for, a fresh application request will be necessary. The information required for the higher court may be different to that asked for in the lower court and it might be that the financial eligibility test will also be different.

    Related content

    • Communications relating to LAMS
    • FAQs - About LAMS
    • FAQs - Amending and updating your digital account for LAMS
    • FAQs - Certificates, applications and requests on LAMS
    • FAQs - Emergency applications and PACE on LAMS
    • FAQs - Entering and uploading information to LAMS
    • FAQs - Financial eligibility on LAMS
    • FAQs - Getting started - digital account creation
    • FAQs - Internal information sharing on LAMS
    • FAQs - LAMS - How to get started
    • FAQs - LAMS - Your nidirect account
    • FAQs - LAMS and historical or in-flight cases
    • FAQs - LAMS impact on business
    • FAQs - LAMS information security
    • FAQs - LAMS payment information
    • FAQs - LAMS system access
    • FAQs - LAMS technical requirements
    • FAQs - LAMS training and guidance
    • FAQs - Messages and queries in LAMS
    • FAQs - Saving work, storing information and working offline
    • FAQs - Solicitors, barristers, solicitor advocates - adding and transferring cases in LAMS
    • FAQs - Submission of report on case to LAMS
    • FAQs - Using LAMS
    • FAQs - Your digital account for LAMS
    • LAMS - Advice & assistance proformas
    • LAMS - Frequently Asked Questions
    • LAMS - Legal aid applicant declarations
    • LAMS - Legal aid supporting documents
    • LAMS - Multi-layered complex cases
    • LAMS - Proformas
    • LAMS - Proformas and supporting documents
    • LAMS - Representation higher courts proformas
    • LAMS - Representation lower courts proformas
    • LAMS - What legal professionals need to do
    • LAMS guidance material
    • LAMS instructional videos
    • LSANI guidance for LAMS
    • What is LAMS?
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