Legal aid complaints

Information on making a complaint about the service provided by the Agency and guidance on how you may do this.

Legal advice

Correspondents should note that it is not within the remit of the Legal Services Agency Northern Ireland (LSANI) to respond to queries seeking legal advice. Similarly, general queries on whether you are entitled to be granted legal aid cannot be answered.

Make a complaint

If you wish to make a complaint about the service provided to you by the Agency, our complaints procedure sets out how you may do this.

Complaints about legal professionals

Please note that we cannot deal with complaints in respect of the service or performance of your solicitor or barrister. In such cases, you should contact the respective professional bodies which represent and regulate the legal profession.

For solicitors:

For barristers:

Contact the Legal Services Agency NI

The LSANI may be contacted at:

Legal aid counter-fraud hotline

If you suspect any abuse of the legal aid system, you may contact our dedicated counter-fraud hotline to report your concerns at:

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